Process Mapping Case Study for RMT Accountants
Newcastle
Independent Accountants and Business Advisors
RMT used Lean Practice to improve the efficiency of owner-managed business Accounts production. Through process mapping and pareto analyses they discovered inefficiencies valued around £270k per annum. This has enabled RMT to address the largest culprits of IT utilisation and administration task ownership in a drive to increase customer service quality and improve capacity for business growth.
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However, they also identified the equivalent of £270k annual costs of 'waste' or inefficiencies... They also plan to involve colleagues in an analysis of the internal supply chain to identify the relative importance of tasks, who is supplying these to whom, and within what timeframes.